We want you to love your Snuggle Spot purchase, but we understand that sometimes things may not work out as expected. Whether it’s a sizing issue or you simply don’t like the product, we’ve tried to keep our return process as simple and transparent as possible.

Please read the following policy carefully before placing your order.

Before You Place Your Order

Check the Size Chart

To help avoid fit and sizing issues, please carefully check the size chart available on the product page before placing your order.

If a size chart is not available for a particular clothing apparel, please contact us through WhatsApp or email before placing your order. Our team will provide you with the available size details and help you select the appropriate size.

Please note that choosing the wrong size after referring to the available size chart will be considered a size-related return/exchange and will be subject to the conditions mentioned below.

Our Tees

Our t-shirts are made with a focus on comfort and durability. Please refer to the individual product page for the specific fabric and product specifications.

Custom Print-on-Demand Products

Our print-on-demand products are produced specifically according to the order placed by you. Therefore, please carefully check the product, size, colour/design and other order details before completing your purchase.

Once production has started, cancellations may not be accepted.

Return & Exchange Policy

We want you to be happy with your Snuggle Spot purchase. If there is an issue with your order, please contact us within 5 days of receiving your order.

1. Damaged or Defective Product

If your product arrives damaged or defective, please contact us within 5 days of delivery.

For damaged products, it is mandatory to provide a clear unboxing video showing the package from the beginning of the unboxing process and clearly showing the damaged/defective product.

The unboxing video may be required for us to verify the condition of the product at the time of delivery and process your return request.

If the damage or defect is verified and approved by our team:

• We will arrange the return of the product.

• The applicable return shipping cost will be covered by Snuggle Spot.

• If a replacement is available, we may offer a replacement.

• If a replacement is not possible or applicable, the eligible refund will be provided in the form of Snuggle Spot Store Credit.

Important: Without a valid and clear unboxing video, we may not be able to accept a claim for a damaged product.

2. Wrong Size / Size Change

Please select your size carefully before placing your order and refer to the size chart provided on the product page.

No refund will be provided for a change in size.

If you selected the wrong size and the product is eligible for an exchange, you may request an exchange for another available size within 5 days of delivery, subject to product availability and our return conditions.

In case of a size-related return/exchange where the issue is not caused by Snuggle Spot, the return shipping cost will be borne by the customer.

3. Incorrect Product Received

If you receive a product that is different from what you ordered due to an error on our end, please contact us within 5 days of delivery.

After verification, we may arrange an exchange or other appropriate resolution.

If you are required to return the product, you must ensure that the correct product received from Snuggle Spot is returned to us.

If the product returned by the customer is not the correct product associated with the order, no refund or store credit will be provided.

4. Returns for Non-Defective Products / Product Not Liked

If you simply do not like the product or have changed your mind, you may request a return within 5 days of delivery, subject to the following conditions:

• The product must be unused and unwashed.

• The product must be in its original condition.

• All original tags, packaging and accessories, where applicable, should be intact.

• The product must pass our quality inspection after it is received by us.

For eligible non-defective returns, the refund will not be provided to the original payment method.

Instead, the eligible refund will be issued as Snuggle Spot Store Credit.

Only the applicable return shipping cost will be deducted from the eligible refund amount. The return shipping cost will generally range between ₹30 and ₹60, depending on the customer's location.

Store Credit & Refund Processing

For eligible returns where store credit is applicable:

• Store credit will be processed only after we receive the returned product at our end.

• The returned product will be inspected to ensure that it meets our return conditions.

• If the product passes the inspection, the eligible amount will be issued as Snuggle Spot Store Credit.

• The applicable return shipping charges, generally ₹30–₹60 depending on location, will be deducted where applicable.

• No store credit will be issued before the returned product is received and successfully inspected.

If the returned product does not meet our return conditions, or if the wrong product is returned, the return may be rejected and no refund/store credit will be provided.

Important Notes

No Refund for Size Changes

A refund will not be provided for a change in size. Eligible size-related requests may be considered for exchange, subject to availability and applicable return conditions.

Return Condition

Returned products must be unused, unwashed and in their original condition, with tags and packaging intact wherever applicable.

Unboxing Video for Damaged Products

For damaged-product claims, a clear unboxing video is mandatory. Please record the unboxing from the beginning, preferably showing the unopened package and the product clearly after opening.

Correct Product Must Be Returned

Customers must return the same product that was delivered to them and is associated with the order.

If a different, incorrect, used, damaged or unrelated product is returned, we reserve the right to reject the return and no refund or store credit will be provided.

No Cancellations After Production

Since certain products are made or processed specifically according to your order, cancellations may not be accepted once production has started.

Return Shipping Costs

• Damaged/defective product caused by Snuggle Spot: Return shipping will generally be covered by Snuggle Spot, subject to verification and approval.

• Customer-requested return or size-related return: Applicable return shipping charges will be borne by the customer.

• For eligible non-defective returns, the return shipping deduction will generally range from ₹30 to ₹60, depending on the location.

Return Request Timeframe

All eligible return or exchange requests must be initiated within 5 days of receiving the order. Requests received after this period may not be accepted.

Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with a return/exchange, please contact our Mission Control Team at:

Email: support@snugglespot.co.in

You can also contact us through WhatsApp (+91-90752-06570) for assistance.

We aim to respond to customer queries within 2 business days.

By placing an order with Snuggle Spot, you acknowledge that you have read and agreed to the above Return and Refund Policy.